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RETURNS

NEED TO RETURN SOMETHING?

We are confident you will 💕 what you buy from Talula but, just in case, you are welcome to exchange or return an item.

For both international and local customers, we offer free shipping on replacement items (ie the same item in a different size).

If your item is faulty, please scroll right to the end of this page for instructions.

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FREE RETURNS WITHIN NEW ZEALAND

How to return an item:

  • Please contact Ingrid on 021 999 202 or email ingrid@talula.co.nz within 7 working days of making the purchase to arrange your return. Ingrid will arrange pick up of your item(s).

  • Item(s) must be unworn and in mint condition.
  • Complete the Talula returns form and enclose it with your return item(s). If you are missing a returns form, please click here to download one.

  • Securely repackage your return item(s). We suggest you re-use the original packaging inside out and reseal it. Stick the supplied returns sticker on the front.

  • Send your package to:
    Talula Limited, 12A Park Ave, Takapuna, Auckland 0622
    Ph: +64 (0)21 999 202

  • Once your item has been received by us, your refund/exchange will be processed within five working days. You will be notified via email when this transaction/exchange has taken place. 

  • Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

  • If you order a replacement (of the same item), we will send it to you with free shipping.


PLEASE NOTE:

NZ customers must return their items within 7 working days from purchase. After 7 working days, all sales are final.

Refunds or exchanges will only proceed once we receive the return item.

Sale or discounted items cannot be returned.


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International returns

International customers should please notify ingrid@talula.co.nz that they are returning something, within 30 days from purchase. After 30 days, all sales are final.

We suggest you select an insured shipping or postage method. You are responsible for the product until it reaches us. Talula does not accept responsibility for packages we do not ship ourselves.

All return shipping costs are to be paid by the customer, unless the item is faulty*

If you order a replacement (of the same item), we will send it to you with free shipping.

Once your item has been received by us, your refund/exchange will be processed within five working days. You will be notified via email when this transaction/exchange has taken place. 

Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

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*IF YOUR ITEM IS FAULTY:

Please contact us as soon as you discover the fault at ingrid@talula.co.nz.

For faults we must inspect the item first, and then we'll let you know if it can be repaired or not.

We will either repair, replace or refund the item within 7 days of receiving it and email you once your item has been dispatched back to you.

If the item is faulty we will refund you the costs of returning the item and cover all shipping costs for the replacement or repaired item.

Faults exclude damage to the item incurred by the customer once the item has left the store.

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