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Talula accepts Visa (includes Visa Debit), Mastercard and American Express. Your credit card will be charged on clicking the Pay Now button on the Payment page in the checkout.

The prices shown on our website are all in NZD. The price you pay will be the Billing amount shown in the Shopping Bag plus any additional shipping charges.

All our online transactions are hosted by Shopify. Shopify is the largest Payment gateway in Australasia and is fully certified as Visa AIS and Mastercard SDP (PCI DSS) Compliant, ensuring end-to-end accountability.

Talula will never see, nor store, any of your payment details.

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When you place an order with Talula, we will email you an acknowledgement.

Our acceptance of an order does not take place until the dispatch of order, as we cannot 100% guarantee stock levels until this point – we only carry limited stock of each item in the Talula range. Available stock levels online are an indicator only.

You will receive an email containing a tracking number when your order has been dispatched.

Any discounts, voucher codes or promotions will not be validated until the order is accepted by Talula, but will be detailed on your invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

    * The product ordered being unavailable from stock
    * Fraudulent activity flags being activated

If there are any problems with your order, we will contact you. 

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For your safety we have some automated flags in place to detect potential stolen credit cards.  If the credit card used in a transaction is flagged, we reserve the right to cancel the order and automatically refund the order amount back onto the credit card used. The customer will not be notified.

If you notice that your order has not been dispatched and/or your order amount has been refunded, your card may have been flagged by our security checks. Please contact us for more information. 

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We try our very best to ensure that the descriptions and photos of every Talula item is accurate. However, occasionally there may be errors in how we have listed the product/s on our site.

Talula reserves the right to cancel any order based on incorrect information and will offer a full refund as compensation.

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